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1. Receipt of goods :
Upon receipt of the goods, the packages must be counted, checked and controlled.
Missing packages:
In the event of missing packages, you must absolutely mention this on the carrier's delivery note and have the driver countersign.
- Indicate precisely the number of missing packages
- The references concerned
Missing packages that are not reported will not be replaced.
In case of damaged goods, it is up to the recipient, in the presence of the deliveryman, to note :
- The precise damage on the products/cartons, the possible missing items (references and quantity)
- All these claims must be made on the carrier's receipt
- Have the driver countersign it
- Make a declaration of breakage within 24 hours, with photos of the damaged product(s), product references, BL number to the address: sav@lesjardinsdusud.com for the proper handling of the dispute.
Attention: without these reservations no request for replacement of the product can be accepted.
Important : We also remind you that the mentions "subject to unpacking" or "damaged boxes" are not legally valid!
Otherwise, you also have the possibility to refuse the delivery. In this case, please inform us by email of the reason for the refusal, as well as on the consignment note, stating the reasons for the refusal.
2. Defective, return of goods, credit note, exchange:
If you receive a defective product, please send us a copy of the corresponding purchase invoice and photos of the product, not to question your good faith, but to quickly and accurately establish the nature of the problem for faster processing.
In all cases, we will not replace a product in its entirety if one of the parts, the cause of the after-sales service, can be replaced.
We pay particular attention to the quality of the products we sell, and our objective is to aim for zero defects. However, an after-sales service is unfortunately always possible and we will do our best to solve the problem and give you complete satisfaction in your shopping experience with us.
Concerning the return of goods:
- Products must be returned in their original packaging.
- After reception and control of the goods in our warehouse, a credit note will be generated. Too many returns arrive in poor condition and we often have no recourse with the carriers. With proof at the outset that the goods are correctly packed, these recourses will be possible.
3. Duration of the guarantee :
We remind you that our products benefit from a contractual guarantee of 2 years, starting from the date of invoice. After this period we are not obliged to replace or refund the product.
4. Exclusion of warranty :
- Changes in the appearance of teak due to ageing, as teak is a living material, cracks may appear on its surface, black spots (which will disappear under the action of UV rays).
- Corrosion of stainless steel parts (furniture structure, screws, sunbathing bar, crutch, etc.) when they are on the sea front or in a chlorinated and confined environment. Stainless steel will therefore require regular maintenance, as soon as oxidation stains appear, they must be cleaned with a suitable product.
- Scratches made by a sharp object on all furniture.
- Canvas cuts when unpacking
- Breakage during assembly
- Parasol ribs are excluded from this warranty
- End of series or sale products that cannot be replaced will be refunded.